* All orders placed online will receive a "Pending" acknowledgement via email.
* All confirmed orders will receive a "Processing" acknowledgement via email indicating that the order is processed when payment has been received.
* All confirmed orders will receive a "Delivered" acknowledgement via email indicating that the order is delivered out to the customer.
* Customers will be informed of stock availability via email.
Breakdown of Delivery Services
* Singpost (Local Normal Postage) 3 working days (Singpost Normal Postage Rates applies)
* Singpost (Local Registered Postage) 3 working days (Flat Fee of $4 per order)
* Speedpost (EMS Worldwide Delivery) 3 to 10 working days (DHL Registered Mail Postages Rates applies)
* DBS BANK TRANSFER For bank transfer, details will be given via email upon processing.
* CREDIT CARD PAYMENT Paypal secured credit cards.
Cancellation of Order
* Cancellation of order must be made 48 hours in advance before the delivery time. Failing which, a cancellation fee of 50% of the selling price is chargeable.
* In the event the order is delivered, the full purchase amount will apply.
* We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.
* We will not entertain any cancellations once the order is confirmed and submitted by the customer.
Exchange & Refunds
* All our goods sold are non-exchangeable and non-refundable.
* Customer information is not sold to or shared with any other parties without prior consent of our customers.
Warranty of Goods/Services
* All our goods/services will serve their intended functions.
Feedback and Inquiry
We welcome your valuable feedback on our product and service quality.
www.undress.ecrater.com reserves the right to reject any order.